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Navigating the Token Crypt: What Options Are Available For Investing Cryptocurrency? – Nasdaq

By Dennis Mller, ArbiSmart business development executive

They say that passive income is the key to achieving financial stability and reducing stress in life, giving you that extra time to enjoy the finer things. One way to reach that goal is through financial investment, a common approach to earning a passive income, and in the growing digital era, cryptocurrency can offer some valuable opportunities. But investing in crypto isnt always smooth sailing. Whether its $100 or $10,000, rough waters abound in an industry thats still in its infancy, so being cautious and informed is always the best route traveled. With that in mind, lets dive into some of the more known methods of crypto investment.

Trading crypto

Like the trading of any commodity or stock, crypto is also available for trading, too, and can pay huge dividends. There are short and long term options here, depending on each investors preference.

Non-stable coins, which are plentiful in the crypto market, dont have underlying assets to minimize market volatility. This means that the price fluctuates often. But market volatility is not necessarily a negative characteristic. It all depends on what, as an investor, you might be looking for. Quick returns on investment can bring about a big payday, since within a relatively short period of time, market speculation can drive the price way up.

Long-term trading is also an option here, by holding onto crypto for a longer period of time, hoping for an even larger payday. Of course, theres also the downside of volatility: The value of the asset can drop drastically in a short period of time, as we saw in late 2017 with the value of Bitcoin. So, at times, these speculative bubbles can be difficult to anticipate.

Potential profits on trading can range from 10 to 1,000 percent, but its high-risk and high-reward, and the security isnt always the most assuring. Depending on what exchange the investor uses, it could mean the difference between theft and a healthy dose of profits. Being new to the industry could pose an even higher risk, given the difficulty of navigating the lesser known trading platforms. However, crypto trading usually has low security risk in general.

If youre not a crypto veteran, then perhaps trading isnt for you. With high risk, high reward, trading could be suitable to more experienced crypto users, and could function as a modest passive income, or maybe more depending on the eagerness of the investor.

Lending crypto

Bitcoin lending is sticking around in the cryptosphere and resurfacing at a hot type of investment, with platforms gaining a lot of traction and media attention. The idea here to lend crypto as one might do with fiat currencies. A borrower puts up his or her crypto as collateral, and the lender receives interest on the loan, just like a bank would, setting duration in the process as well.

Cryptocurrency lending sites are becoming a new way for investors, hedge funds, and even the unbankedindividuals who own assets not stored in legacy institutionsto leverage their finances into kickstarting a passive income. Potential profits are much smaller than trading, with a potential of 2-10 percent on investment, but the risk, of course, is considerably high.

While there is a higher risk involved in lending, security also remains a bit of an issue. Like trading platforms, some platforms are more trustworthy, while others are at greater risk of manipulation or theft. It all depends on how well-researched and informed the investor is. Crypto lending, like trading, might be better suited to a crypto veteran who knows the ins and outs of the industry. However, starting with big platforms that invest in strong security protocols could be a safer start for someone new to crypto.

Staking crypto

You might have heard of lending crypto and trading, but have you heard of staking? No, its not exactly like holding a stake in the company, or being a shareholder, as the expression goes, but it runs along similar lines. Staking, formally known as proof-of-stake, is designed to combat the energy and time consumption and security problems posed by proof-of-work (PoW) mining methods, which involve solving complex mathematical equations to create new blockchain nodes.Proof-of-stakemethods ensured that miners could not manipulate the system for their own financial gain, or be burdened with the energy costs of mining.

This kind of investment has much lower security risks. There are platforms like Waves, which use a variant of PoS, called delegated PoS, available to turn this into investment opportunities. The idea is, for a person who owns cryptocurrency, to lend in order to expedite the node mining process. When a miner reaps the mining rewards, a portion is given to the lender.

Potential profits are rather low, somewhere between 5 to 15 percent per year, with a relatively low risk for theft or fraud, but erring on the side of caution is always best. For those new to this industry, lending could be a gateway to learning more about blockchain and cryptocurrency work.

Arbitrage trading crypto

Arbitrage might be one of the trickiest, but promising types of investment. The key here is speed and recognizing differences in price when they momentarily exist. This process can be quite tricky. While arbitrage on real estate, commodities, and stock is already practiced worldwide, crypto is still somewhat in the dark on this kind of investing. Due to different dynamics, time zones, volumes, and other factors, at any given point there are some differences between the prices for the same crypto coin on different markets.

New platforms are surfacing that deal with this kind of investing, and they have developed algorithms that can find the best time and crypto to buy and sell in a short period of time. If an investor can stay sharp and closely follow the markets, potential profits can be as high 410 percent on successful maneuvers. Because the trades are executed here rather quickly, the risk of losing is rather low. Security, like the other platforms, remains in question, but many companies are working to improve credibility through improved security protocols and initiatives regularly.

Considering platforms will often help investors find the best situations to execute arbitrage maneuvers, arbitrage could be well-suited to someone new to the industry who is looking for a pick-me-up investment and to learn the nuances.

Although sailing on a yacht off of that dream get-rich-quick scheme might not suit the pursuit of crypto, a nice passive income here is attainable. The key, across all the different types of crypto investment, is to carefully research the platforms and understand whats required before making any moves. If done correctly, the crypto world can be the investors for the taking.

About Dennis

Dennis, a graduate of Tallinn University in IT and technology governance, has 20 years of experience in business development, management, and innovation, specifically in the fintech sector. Dennis has worked to help startups develop themselves, helped larger companies grow, and has dealt with foreign investors.

The views and opinions expressed herein are the views and opinions of the author and do not necessarily reflect those of Nasdaq, Inc.

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This Cryptocurrency Is Up 11310% in a Week. Legit Scam or Just Legit? – CCN.com

While the rest of the crypto market slowly bleeds away, one cryptocurrency dubbed Storeum has sprung out of nowhere, citing improbable gains. But what is this cryptocurrency, how did it get here, and is it a scam?

Recently, Coinmarketcap (CMC) has been a fairly dire, mournful reminder of the recent carnage witnessed within the cryptocurrency markets. Various charts, strewn with squiggly lines pointing downward, depicting prices that are more in keeping with the mid-bear market of 2018. Nevertheless, one outlier remains. Poking its unfamiliar little head above the rest is Storeum (STO).

In the past week, the cryptocurrency has seen ungodly gains of approximately 11310%. Over the last 24 hours alone, STO cites a 333% hike.

According to a historical snapshot of CMC taken on 10 November, Storeum was little more than a spec of dust in the grand scheme of the crypto ecosystem. Ranking at #1430, conferring a price of $0.0026, and living a life of relative obscurity among its once-contemporary sh*tcoins.

Since that time, though, the winds of change and fortune seemingly blew in Storeums direction. Today it sits proudly if somewhat bewilderingly at position 29 on CMC, with a price tag of $2.16. Overtaking 1401 cryptocurrencies and breaking into the top 30 all in just over two weeks. Which begs the question, what on earth is going on?

According to its website, the project bills itself as the worlds first decentralized, peer-to-peer marketplace. A platform for businesses to build their online markets upon.

Other than that, theres not too much information to go by. According to its questionable roadmap which read more like a childs wishlist a litany of vague goals such as further development and make more partnerships are scheduled for 2020.

Meanwhile, a 30-page white paper offers little more than a few typos and an unoriginal vision to revolutionize e-commerce.

Oh, and theyve given themselves a price target of $100 per STO

Up until now, Storeums aforementioned misdemeanors could be put down to simple ineptitude. Yet, it seems, after digging a little deeper, that things are a whole lot murkier than at a glance.

First of all, the token cites listings on several low liquidity and relatively unknown exchanges. One of which is itself implicated in allegations of scamming.

Moreover, a painfully obtrusive omission lies in the projects lack of a publicized team. While boasting a motivated team, Storeum neglects to provide any pictures or social links to either their CEO, CIO, or Developer. The few LinkedIn profiles that were available have since been deactivated.

Damningly, a quick Google of Full Stack Developer, Juliana Leem, leads to a top-ranked result a bitcointalk thread accusing Storeum of generating fake/AI team members.

Within the thread from July 2019, the original poster (OP) accuses Storeum of a score of misdeeds, including:

Fake CEO and team members, stolen content, plagiarized whitepaper, bumping botsyou name it lol

According to the OP, content posted on Storeums whitepaper was partly ripped off from other crypto projects, including Electrumdark. Solidifying their beliefs, the informer urges others to fact check via a fake image detection website. The facial recognition search apparently came back conclusive, returning a positive result for computer-generated pictures:

In the time since the post, Storeum had clearly realized their jig was up removing the LinkedIn profiles of the team along with their respective faces.

Worryingly, these blatant red flags arent doing much to dissuade Storeums followers.

Storeum is a nice project which we should expect much initiatives from it. https://t.co/jISSLZaY3n

Amprah Isaac (@Flexynalda) November 25, 2019

I'm SOOO excited to be a part of this community. Storeum, XRP, Holochain, and EXT Stock seems to have a lot of exciting stuff coming up as well, so I can't wait for the next few months to come!#cryptocurrency #bitcoin

Carlos Noda (@TokenCarlos) November 25, 2019

Of course, its entirely possible that these are simply paid shills/bots. Still, there remains a fundamental danger that some poor sap will get sucked into a pump and dump Ponzi. Just make sure it isnt you.

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The Cryptocurrency Market Update: Bitcoin sits above $7,000 as the trading range is narrowing – FXStreet

Cryptocurrency market recovery stalled. Bitcoin and all major altcoins are mostly range-bound during early Asian hours. The market is a mixture of red and green, as there are no clear price patterns at the moment. The total cryptocurrency market capitalization settled at $196 billion unchanged from this time on Tuesday; an average daily trading volume decreased to $66 billion. Bitcoin's market share settled at 66.2%.

BTC/USD has settled above $7,000 to trade at $7,070 at the time of writing. The first digital asset has stayed in a tight range since Tuesday as the recovery stalled on approach to $7,350 resistance. Currently, the nearest support comes at psychological $7,000, reinforced by the upper line of 1-hour Bollinger Band. A sustainable move above this barrier will trigger further sell-off towards $6,800.

Ethereum is hovering above $145.00, off the intraday high registered at $148.90. The second-largest digital asset with the current market capitalization of $16 billion, has lost over 1.3% since the beginning of the day and stayed unchanged in recent 24 hours. ETH/USD is supported by $144.00 with the lower line of 1-hour Bollinger Band located below this handle. An initial resistance is created by the daily high and upper line of 1-hour Bollinger Band on approach to $149.00

Ripple's XRP topped at $0.2242 on Tuesday and retreated to $0.2180 by press time. SMA100 (Simple Moving Average) 1-hour limited XRP's recovery and pushed in back within the short-term downside trend. While the coin has gained nearly 1% on a day-to-day basis, it is still down as compared to the levels registered at the beginning of the day.

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The Cryptocurrency Market Update: Bitcoin sits above $7,000 as the trading range is narrowing - FXStreet

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Cryptocurrency policies must combat snake oil without stifling innovation – The Globe and Mail

Ethan Lous book, Once a Bitcoin Miner, is forthcoming from ECW Press.

In the wake of the latest B.C. bitcoin scandals, I talked to the executive director of the provincial securities commission, Peter Brady, who warned investors to be careful because, sometimes, there is nothing the regulator can do.

Then I talked to a 62-year-old technology illiterate named Keith who reached out because he needed someone to help him buy bitcoin, face to face. I later learned someone I know had already tried to help him, with little success. If Keith had contacted someone malicious and there are many he could have easily been led into something shady and ended up with no recourse.

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Those two conversations are jarring when juxtaposed and underscore a growing problem, particularly in the West. In just over a month, the B.C. Securities Commission has issued three statements on separate cryptocurrency matters, including an announcement of an active investigation, a departure from usual practice.

Therein lies a quagmire: What do you do when the sector is hard to police, but shady operations are easy to set up and the world is filled with clueless victims? A heavy hand is bad for innovation, but so is lawlessness. And innovation, believe it or not, is something in which Canada had a head start. It would be a travesty to see it eroded by the Wild West.

Cryptocurrency has become its own multibillion-dollar industry and enriched many, and its barely 10 years old. Everyone in it, even the most knowledgeable, had come from somewhere else. It is a land of new beginnings, where anyone can rise high. But that frontier also attracts the uninitiated, seeking fast riches and the snake-oil salesmen and slipshod wildcatters seeking the same.

The scene is particularly rife in the coastal British Columbia, home to the worlds first bitcoin ABM, the first registered cryptocurrency investment firm in the country and numerous listed blockchain companies. The sector has an oversized presence there, with great potential. But that also amplifies the bad actors.

The B.C. commissions first statement warned about two products that used the cryptocurrency name, but resemble a pyramid scheme. Two other statements came on the same day this month, about the trading platforms ezBtc and Einstein Exchange, accused of owing millions to users. Those bring to mind the collapsed QuadrigaCX, also from Vancouver, whose users claim more than $200-million.

There is no solution in sight. There are new rules proposed, but they deal only with exchanges and are crafted by securities regulators with complicated requirements. Observers have questioned whether it is even their business, given bitcoin is widely considered to not be a security. Some say the rules are so onerous, they will chase exchanges away.

Self-regulation has long been talked about. But if there was the will, it would have happened already. Cryptocurrency has a sharp individualistic bent and the community has rarely agreed on anything.

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In that vacuum come bandits and charlatans and the wrong sort of attention that ripples. It affects the programmer who hesitates when considering blockchain work. It affects the bank that refuses accounts to cryptocurrency businesses. It affects the misguided city that considered banning bitcoin ABMs.

Outside cryptocurrency circles, many do not know and inside, many forget that the biggest players in the sector have strong Canadian roots. Ethereums ether, the second-most valuable cryptocurrency, was started by a Torontonian. Binance, the worlds biggest exchange, was founded by a Vancouverite.

Neither has a significant presence in Canada, with Binance never having had any to begin with. That is not directly because of the lawlessness, whose symptoms only recently showed to the wider public. But the resulting disrepute, unnecessary and undeserved, stands in the way of what would keep future Ethereums and Binances in this country.

Canada has all the potential to be the leading hub for cryptocurrency and blockchain, its name invoked in the same way Switzerland is for watches. The powers that have the ability to make it so, to craft permissive policies. But when all they see is scandal and turmoil, they question whether it is worth the trouble.

It may be chicken-and-egg. While exchanges serving Canadians may be tied to the land, cryptocurrency itself is borderless. Do firms flee because there are no permissive policies? Or are there no policies because firms have fled?

Whatever the case, the path to more innovation begins with the disparate parties coming together to pay some serious attention to this space and the cleansing of a temple that, to many outside, has been flushed thick with the scent of thieves.

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It begins in the Wild, Wild West.

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Akon has started building Akon City in Senegal with focus on cryptocurrency and renewable energy – Evening Standard

The hottest luxury and A List news

You may not have thought about Akon since his song 'Lonely' took over the charts a decade ago, but the musician has moved from conquering the charts to building what has been dubbed his very own 'Wakanda.'

Between setting up his own cryptocurrency AKoin and vowing to bring electricity to 600 million people in Africa, Akon has been quietly building his own futuristic city in Senegal named after himself.

He announced the news last June that he was working on building a 100% crypto-based city and building is now officially under way, as he announced on Nick Cannons radio show Power 106 Los Angeles that construction has started. On top of that, its officially been named Akon City.

(Getty Images)

While it may soundlike something out of a supervillains playbook, Akon plans for the city to be renewable with a focus on solar energy. (A statement claims that his charity project Akon Lighting Africa has provided "scaled solar power solutions throughout 18 countries to date in Africa".)

(Hussein Bakri/BAD Consultant/Semer Group)

The same statement also revealed Akon City is intended to be a 100% crypto-based city with AKoin at the center of transactional life,described as a real-life Wakanda.

The singer, who has previously said he would consider running for President of the United States, told Cannon, Its Akon City. Its all renewable, the Akon-tainment solar city.A real physical place, its going to have a real airport.

Its a 10-year building block so were doing it in stages. We started construction in March and stage two is going to be 2025, Akon continued.

The city is based in Senegal and after Cannon hinted that it would take a billionaire to build an entire city, Akon criticised the term. The singer, who also owns two record labels on top of running his charity Akon Lighting Africa, said, I always felt like if you have to label yourself a billionaire, I dont think billionaires even label themselves billionaires. You know, you have no idea. But the crazy part about it though, when I hear stuff like that it makes me sad.

(Hussein Bakri/BAD Consultant/Semer Group)

When I travel, I see so many things that happen - so many people that need assistance and so many things that just need to be resolved - and if you can have a billion dollars sitting in the bank while you have all these people suffering and struggling? Man, its just crazy, he said.

(Getty Images)

Its like a waste of a billion dollars sitting there, literally, Akon continued.

Akon told Cannon that he was in the impact business and added that he wanted to build a legacy." According to a statement about AKoin, the city will be built on 2,000 acres of land gifted to Akon from the President of Senegal and will be a five minute drive to the airport, plus nearby Dakar.

(Hussein Bakri/BAD Consultant/Semer Group)

He also said he hoped that AKoin would take off on an international level, saying that it was the project he was most excited about personally rather than his namesake city. He said, You might just go to vacation and when you transfer your American dollars into their money, you might just be transferring it into AKoins. Thats the goal.

Akon speaking at the Lisbon Web Summit in 2019 (Getty Images)

Page Six reported that at an appearance last June, Akon talked further about cryptocurrency and AKoin. Saying that blockchain and crypto could be the saviour for Africa in many ways, he responded to technical questions about the blockchain with, I come with the concepts and let the geeks figure it out.

According to Arabian Business, Akon also appeared at the Sharjah Entrepreneurship Festival and criticised other celebrities for what he perceived as badly thought out moves into cryptocurrency.

(Getty Images)

He said, I think a lot of the entertainers went with the wave and also the hype of cryptocurrency, not understanding what it was or what it is and I think a lot of them got caught up into the companies that got eventually folded or were scams.

(Hussein Bakri/BAD Consultant/Semer Group)

Thats just a lack of education in getting into certain things because as an entertainer you find yourself endorsing a lot of products that you dont do due diligence on, he finished.

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Akon has started building Akon City in Senegal with focus on cryptocurrency and renewable energy - Evening Standard

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Cryptocurrency steps closer to legalization in South Korea – CoinGeek

South Korea is showing that it isnt overly difficult to create the necessary framework for the cryptocurrency industry. According to the Korea Joongang Daily, government officials are closer to legitimizing Bitcoin, thanks to the passage of a bill that creates the foundation for virtual assets in the country.

The South Korean National Assembly, through its national policy committee, has approved legislation that would classify digital currencies as digital assets, paving the way for them to receive legal status in the country. The move is seen as a positive step forward and the Financial Services Commission (FSC) agrees that the designation will allow for more transparency and investments in crypto.

As legitimate assets, businesses dealing with crypto will be obligated to adopt the same anti-money-laundering regulations that exist for other types of currencies. Bitcoin would also be governed by the same rules that are currently in place for other financial transactions, allowing the digital currency space to move forward on a much larger, regulated scale.

The legislation asserts that all crypto-related businesses will have to register with, and report to, the Financial Intelligence Unit of the FSC. Any entity that doesnt follow these requirements, or that doesnt acquire an Information Security Management Systems permit or that allows falsification of identification related to accounts, will not receive approval to operate. That alone will have its own consequences.

However, there will also be consequences if any entity doesnt create internal oversight policies and procedures that are consistent with standards established by the Financial Action Task Force. The FATF is taking a strict stance on crypto transactions, just like it has already done with other types of financial transactions, and will hold the industry to higher standards than what have previously been allowed.

The new bill in South Korea isnt quite ready to be implemented, although its getting there. The next step is for it to be approved by the state judiciary committee and, if that happens, the National Assembly as a whole. If it makes it through all the steps, it would officially become law one year later.

South Korea is one of a handful of countries that were quick to realize the importance, and the reality, of digital assets. It has been leading the way toward more global acceptance while other countries, such as the U.S., have been almost completely opposed to seeing crypto become the norm. Those countries who have fallen behind are now going to have to catch up with the rest after coming to the realization that crypto is here to stay and will inarguably be a major part of a global financial system.

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The 10 Hottest AI And Machine Learning Startups Of 2019 – CRN: The Biggest Tech News For Partners And The IT Channel

AI Startup Funding In 2019 Set To Outpace Previous Year

Investors just can't get enough of artificial intelligence and machine-learning startupsif the latest data on venture capital funding is any indication.

Total funding for AI and machine-learning startups for the first three quarters of 2019 was $12.1 billion, surpassing last year's total of $10.2 billion, according to the PwC and CB Insights' MoneyTree report.

With global spending on AI systems set to grow 28.4 percent annually to $97.9 billion, according to research firm IDC, these startups see an opportunity to build new hardware and software innovations that can fundamentally change the way we work and live.

What follows is a look at the 10 hottest AI and machine-learning startups of 2019, whose products range from new AI hardware and open-source platforms to AI-powered sales applications.

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Global Director of Tech Exploration Discusses Artificial Intelligence and Machine Learning at Anheuser-Busch InBev – Seton Hall University News &…

Adam Spunberg, Global Director of Tech Exploration

On November 19, APICS (American Production and Inventory Control Society, now known as ASCM, Association for Supply Chain Management) hosted a representative from Anheuser-Busch InBev who specializes in artificial intelligence (AI) and machine learning innovation. The representative, Adam Spunberg, works out of the Newark office and is the global director of tech exploration.

In his position Spunberg monitors and oversees innovation in the supply chain area of the company. Additionally, he focuses on bringing the company together through new technology and using AI to do something spectacular that couldn't be done before. Through his experience, he has learned that innovation is a mixture of having great ideas and then generating support for those great ideas. Anheuser-Busch InBev has four main checkpoints for filtering these innovative ideas: idea prioritization, quality check, zone demand and direct sponsorship.

Idea prioritization focuses on filtering through ideas to find the most prominent and useful for the industry. Quality check ensures that the innovative idea doesn't exist in another company or at another Anheuser-Busch InBev location. Zone demand is analyzing which areas or satellite locations have the need for this innovation. Lastly, direct sponsorship refers to getting the support from the appropriate people needed within the company to move forward.

Building upon these checkpoints, Spunberg was able to share a variety of projects that Anheuser Busch InBev has been pursuing with the use of AI and machine learning. One project has included the use of AI video training. This project uses an online video library that has videos on how to complete every necessary task in the breweries. Using AI, the words spoken in these videos can be broken down into written text that becomes the captions in the video. Additionally, this AI software can translate both the audio and captions into another language.

Additionally, AI is being used to identify packaging defects within the factory assembly lines. This is achieved through a model that quickly snaps pictures of cans flowing through the assembly line. The software is then able to compare these pictures to existing pictures in order to determine if the individual can is in either good or bad quality. This allows the quality checking process for packaging defects to shift from manual labor to a technological feat.

Another use of AI is the advanced process control project, which offers a digital version of a production environment. More specifically, Anheuser Busch InBev replicates the environment of steam generation from a boiler in a model that accounts for the many variables expressed in the real-life environment. Once the digital environment is proven to be accurate to the real-life environment, then the proprietor can test different situations and events in this digital environment.

Spunberg also spoke about AI filtration optimization, which is not only applicable to Anheuser Busch InBev, but also many other companies and students. Anheuser Busch InBev utilizes Microsoft as their cloud computing basis. However, this prevents them from being able to utilize Google cloud and the services Google offers. In order to remedy this, AI has been used to develop new, cutting edge technology that creates an extra gateway layer that can process Google documents and data into Microsoft outputs.

As Spunberg concluded his presentation he emphasized, "Find your humanity in AI" -- highlighting the importance of giving back to less fortunate communities with the power that AI can bring. Using geo systems, Spunberg hopes to be able to optimize routes for the distribution of necessary supplies in third world countries. "Try to think about what you can do to leave your mark on the world and make life better for others."

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Global Director of Tech Exploration Discusses Artificial Intelligence and Machine Learning at Anheuser-Busch InBev - Seton Hall University News &...

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The role of machine learning in IT service management – ITProPortal

The service desk acts as the go-to place for all IT-related needs and issues, typically managing incidents or service disruptions, requests, and changes. The service desk scope of work can be enormous and wide-ranging, depending on the nature and size of the organisation in question. As a critical function used by employees across a company, it needs to be managed appropriately.

Technology has upended the way business is done across all industries around the world. At the same time, traditional IT service management (ITSM) solutions have become inefficient in maintaining customer satisfaction levels and meeting increasing customer expectations in a fast-paced digital world.

According to the SolarWinds IT Trends Report 2019: Skills for Tech Pros of Tomorrow, 79 per cent of IT managers werent able to spend sufficient time on value-added business activities or initiatives due to interruptions with day-to-day support-related issues. This resulted in misleading or incorrect manual entries into a problem log, which caused misinformed decision-making. With managers inundated with work, its easy for them to accidentally become the victim of manual or human errors.

With IT environments changing at an accelerating rate, its crucial IT service desks adopt emerging technologies. An explosion of data in recent years has intensified the pressure for IT professionals, but automated processes and machine learning (ML) can alleviate this pressure significantly. Artificial Intelligence (AI) and ML arent just buzzwords anymore. Enterprises worldwide are incorporating these technologies to enhance and improve operational efficiencies.

Whether for their use in predictive analytics, providing business intelligence, performance monitoring of networks, applications and systems, or even for its importance in self-driving cars, AI and ML are transforming the IT space. So, what are the applications of ML when it comes to ITSM? As an essential driver of how a business operates, a service desk solution can employ ML to streamline processes, and reduce manual, time-intensive tasks, which will ultimately free up time for additional projects and training to deliver business-wide transformation.

Incident resolution time has the potential to be cut in half. ML will enable self-resolution of incidents without the involvement of technicians and users will be able to search for solutions by themselves. Chatbots (like Google Assistant, for example) will be able to give information to end users without them having to log a ticket by providing easy access to relevant knowledge base articles based on their queries. Through ML, help desks could learn from past incidents and data to route tickets to the appropriate technician or support group. This can considerably increase efficiencies. Even better, automated help desks can run 24/7, making services available to employees at all hours at their own convenience.

Old IT assets can cause performance degradation for employees who rely on technology assets to do their jobs. In turn, this can result in a sizeable number of incidents in an organisation. Businesses spend a lot of money on hardware and software because of asset management solutions with poor transparency. This can be turned around using asset management solutions with ML technology to help track their performance based on insights from performance levels or incidents associated with a given asset. If incidents about a specific technology asset come into the system frequently or en masse, ML can recognise these as being associated and therefore indicative of a broader problem to be addressed.

ML can consume large datasets of past performance data to enable an analysis of incidents to predict future problems. Predictive capabilities can help save time, money, and effort for the entire organisation as steps can be taken before the severity or impact of the incident increases.

When end users submit a ticket, automation rules rely heavily on data like categories and subcategories to ensure accurate routing. ML helps facilitate this process by providing end users with suggestions for the most relevant categories and subcategories for a given ticket.

Service desk reporting can show trends about seasonality. Predictive models, however, take into consideration rate of change, frequency of problems, and other key factors helping predict service degradation and likely resulting in increased incident flows. This can help determine when more coverage is needed to maintain service levels.

ML, while being versatile as-is, demonstrates some critical applications when it comes to ITSM. Increasingly, organisations are taking leaps and bounds in their digital journeys, and it is only right their IT services evolve with them.

Now is a critical time for the Information Technology service management industry. The market is growing at a double-digit figure each year and is forecasted by analyst house IDC to reach over $8.5 billion by 2023.

Today, organisations need to re-examine how they can use new IT management software incorporating machine learning capabilities. Only this can change the course of IT service management which has historically been a cumbersome function of every business IT department.

Just as with huge transformative initiatives, software and machine learning can help streamline processes and increase employee productivity to drive better business outcomes. Service desk software will let IT pros consolidate asset information from multiple sources and provide real-time asset intelligence, thus improving service delivery while enhancing flexibility for collecting and managing data. By removing the manual burden of tasks like ticketing and tracking of assets and their performance, this will enable IT professionals to focus on critical projects and business transformation.

Steve Stover, Vice President of Product and Strategy, SolarWinds

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The role of machine learning in IT service management - ITProPortal

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Microsoft reveals how it caught mutating Monero mining malware with machine learning – The Next Web

Microsofts antivirus and malware division recently opened the bonnet on a malicious mutating cryptocurrency miner. The Washington-based big tech firm revealed how machine learning was crucial in putting a stop to it spreading further.

According to the Microsoft Defender Advanced Threat Protection team, a new malware dubbed Dexphot has been infecting computers since last year, but since June 2019 has been burning out thanks to machine learning.

Dexphot used a number of techniques such as encryption, obfuscation layers, and randomized files names, to disguise itself and hijack legitimate systems. If successful, the malware would run a cryptocurrency miner on the device. Whats more, a re-infection would be triggered if system admins detected it and attempt to uninstall it.

Microsoft says Dexphot always uses a cryptocurrency miner, but doesnt always use the same one. XMRig and JCE Miner were shown to be used over the course of Microsofts research.

At its peak in June this year, 80,000 machines are believed to have displayed malicious behavior after being infected by Dexphot.

Detecting and protecting against malware like Dexphot is challenging as it is polymorphic. This means that the malware can change its identifiable characteristics to sneak past definition-based antivirus software.

While Microsoft claims it was able to prevent infections in most cases, it also says its behavior-based machine learning models acted as a safety net when infections slipped through a systems primary defenses.

In simple terms, the machine learning model works by analyzing the behavior of a potentially infected system rather than scanning it for known infected files a safeguard against polymorphic malware. This means systems can be partly protected against unknown threats that use mechanics similar to other known attacks.

On a very basic level, system behaviors like high CPU usage could be a key indicator that a device has been infected. When this is spotted, antivirus software can take appropriate action to curtail the threat.

In the case of Dexphot, Microsoft says its machine learning-based detections blocked malicious system DLL (dynamic link library) files to prevent the attack in its early stages.

Microsoft has not released any information on how much cryptocurrency was earned as a result of the Dexphot campaign. But thanks to Microsofts machine learning strategy it seems to be putting a lid on it, as infections have dropped by over 80 percent.

It seems as long as there is cryptocurrency, bad actors will attempt to get their hands on it.

Just yesterday, Hard Fork reported that the Stantinko botnet, thats infected 500,000 devices worldwide, has added a cryptocurrency miner to its batch of malicious files.

Published November 27, 2019 09:27 UTC

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Microsoft reveals how it caught mutating Monero mining malware with machine learning - The Next Web

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