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As the fuel that powers their ongoing digital transformation efforts, businesses everywhere are looking for ways to derive as much insight as possible from their data. The accompanying increased demand for advanced predictive and prescriptive analytics has, in turn, led to a call for more data scientists proficient with the latest artificial intelligence (AI) and machine learning (ML) tools.

But such highly-skilled data scientists are expensive and in short supply. In fact, theyre such a precious resource that the phenomenon of the citizen data scientist has recently arisen to help close the skills gap. A complementary role, rather than a direct replacement, citizen data scientists lack specific advanced data science expertise. However, they are capable of generating models using state-of-the-art diagnostic and predictive analytics. And this capability is partly due to the advent of accessible new technologies such as automated machine learning (AutoML) that now automate many of the tasks once performed by data scientists.

Algorithms and automation

According to a recent Harvard Business Review article, Organisations have shifted towards amplifying predictive power by coupling big data with complex automated machine learning. AutoML, which uses machine learning to generate better machine learning, is advertised as affording opportunities to democratise machine learning by allowing firms with limited data science expertise to develop analytical pipelines capable of solving sophisticated business problems.

Comprising a set of algorithms that automate the writing of other ML algorithms, AutoML automates the end-to-end process of applying ML to real-world problems. By way of illustration, a standard ML pipeline is made up of the following: data pre-processing, feature extraction, feature selection, feature engineering, algorithm selection, and hyper-parameter tuning. But the considerable expertise and time it takes to implement these steps means theres a high barrier to entry.

AutoML removes some of these constraints. Not only does it significantly reduce the time it would typically take to implement an ML process under human supervision, it can also often improve the accuracy of the model in comparison to hand-crafted models, trained and deployed by humans. In doing so, it offers organisations a gateway into ML, as well as freeing up the time of ML engineers and data practitioners, allowing them to focus on higher-order challenges.

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Overcoming scalability problems

The trend for combining ML with Big Data for advanced data analytics began back in 2012, when deep learning became the dominant approach to solving ML problems. This approach heralded the generation of a wealth of new software, tooling, and techniques that altered both the workload and the workflow associated with ML on a large scale. Entirely new ML toolsets, such as TensorFlow and PyTorch were created, and people increasingly began to engage more with graphics processing units (GPUs) to accelerate their work.

Until this point, companies efforts had been hindered by the scalability problems associated with running ML algorithms on huge datasets. Now, though, they were able to overcome these issues. By quickly developing sophisticated internal tooling capable of building world-class AI applications, the BigTech powerhouses soon overtook their Fortune 500 peers when it came to realising the benefits of smarter data-driven decision-making and applications.

Insight, innovation and data-driven decisions

AutoML represents the next stage in MLs evolution, promising to help non-tech companies access the capabilities they need to quickly and cheaply build ML applications.

In 2018, for example, Google launched its Cloud AutoML. Based on Neural Architecture Search (NAS) and transfer learning, it was described by Google executives as having the potential to make AI experts even more productive, advance new fields in AI, and help less-skilled engineers build powerful AI systems they previously only dreamed of.

The one downside to Googles AutoML is that its a proprietary algorithm. There are, however, a number of alternative open-source AutoML libraries such as AutoKeras, developed by researchers at Texas University and used to power the NAS algorithm.

Technological breakthroughs such as these have given companies the capability to easily build production-ready models without the need for expensive human resources. By leveraging AI, ML, and deep learning capabilities, AutoML gives businesses across all industries the opportunity to benefit from data-driven applications powered by statistical models - even when advanced data science expertise is scarce.

With organisations increasingly reliant on civilian data scientists, 2020 is likely to be the year that enterprise adoption of AutoML will start to become mainstream. Its ease of access will compel business leaders to finally open the black box of ML, thereby elevating their knowledge of its processes and capabilities. AI and ML tools and practices will become ever more ingrained in businesses everyday thinking and operations as they become more empowered to identify those projects whose invaluable insight will drive better decision-making and innovation.

By Senthil Ravindran, EVP and global head of cloud transformation and digital innovation, Virtusa

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Why 2020 will be the Year of Automated Machine Learning - Gigabit Magazine - Technology News, Magazine and Website

Dr. Luis Perez-Breva

Luis Perez-Breva is an MIT professor and the faculty director of innovation teams at the MIT School or Engineering. He is also an entrepreneur and part of The Martin Trust Center for MIT Entrepreneurship. Luis works to see how we can use technology to make our lives better and also on how we can work to get new technology out into the world. On a recent AI Today podcast, Professor Perez-Breva managed to get us to think deeply into our understanding of both artificial intelligence and machine learning.

Are we too focused on data?

Anyone who has been following artificial intelligence and machine learning knows the vital centrality of data. Without data, we cant train machine learning models. And without machine learning models, we dont have a way for systems to learn from experience. Surely, data needs to be the center of our attention to make AI systems a reality.

However, Dr. Perez-Breva thinks that we are overly focusing on data and perhaps that extensive focus is causing goals for machine learning and AI to go astray. According to Luis, so much focus is put into obtaining data that we judge how good a machine learning system is by how much data was collected, how large the neural network is, and how much training data was used. When you collect a lot of data you are using that data to build systems that are primarily driven by statistics. Luis says that we latch onto statistics when we feed AI so much data, and that we ascribe to systems intelligence, when in reality, all we have done is created large probabilistic systems that by virtue of large data sets exhibit things we ascribe to intelligence. He says that when our systems arent learning as we want, the primary gut reaction is to give these AI system more data so that we dont have to think as much about the hard parts about generalization and intelligence.

Many would argue that there are some areas where you do need data to help teach AI. Computers are better able to learn image recognition and similar tasks by having more data. The more data, the better the networks, and the more accurate the results. On the podcast, Luis asked whether deep learning is great enough that this works or if we have a big enough data set that image recognition now works. Basically: is it the algorithm or just the sheer quantity of data that is making this work?

Rather, what Luis argues is that if we can find a better way to structure the system as a whole, then the AI system should be able to reason through problems, even with very limited data. Luis compares using machine learning in every application to the retail world. He talks about how physical stores are seeing the success in online stores and trying to copy on that success. One of the ways they are doing this is by using apps to navigate stores. Luis mentioned that he visited a Target where he had to use his phone to navigate the store which was harder than being able to look at signs. Having a human to ask questions and talk to is both faster and part of the experience of being in a brick and mortar retail location. Luis says he would much rather have a human to interact with at one of these locations than a computer.

Is the problem deep learning?

He compares this to machine learning by saying that machine learning has a very narrow application. If you try to apply machine learning to every aspect of AI that you will end up with issues like he did at the Target. Basically looking at neural networks as a hammer and every AI problem as a nail. No one technology or solution works for every application. Perhaps deep learning only works because of vast quantities of data? Maybe theres a better algorithm that can generalize better, apply knowledge learned in one domain to another better, and use smaller amounts of data to get much better quality insights.

People have tried recently to automate many of the jobs that people do. Throughout history, Luis says that technology has killed businesses when it tries to replace humans. Technology and businesses are successful when they expand on what humans can do. Attempting to replace humans is a difficult task and one that is going to lead companies down the road to failure. As humans, he points out, we crave human interaction. Even the age that is constantly on their technology desires human interaction greatly.

Luis also makes a point that while many people mistakenly confuse automation and AI. Automation is using a computer to carry out specific tasks, it is not the creation of intelligence. This is something that many are mentioning on several occasions. Indeed, its the fear of automation and the fictional superintelligence that has many people worried about AI. Dr. Perez-Breva makes the point that many ascribe to machines human characteristics. But this should not be the case with AI system.

Rather, he sees AI systems more akin to a new species with a different mode of intelligence than humans. His opinion is that researchers are very far from creating an AI that is similar to what you will find in books and movies. He blames movies for giving people the impression of robots (AI) killing people and being dangerous technologies. While there are good robots in movies there are few of them and they get pushed to the side by bad robots. He points out that we need to move away from this pushing images of bad robots. Our focus needs to be on how artificial intelligence can help humans grow. It would be beneficial if the movie-making industry could help with this. As such, AI should be thought of as a new intelligent species were trying to create, not something that is meant to replace us.

A positive AI future

Despite negative images and talk, Luis is sure that artificial intelligence is here to stay. At least for a while. So many companies have made large investments into AI that it would be difficult for them to just stop using them or to stop the development.

As a final question in the interview, Luis was asked where he sees the industry of artificial intelligence going. Prefacing his answer with the fact that based on the earlier discussion people are investing in machine learning and not true artificial intelligence, Luis said that he is happy in the investment that businesses are making in what they call AI. He believes that these investments will help the development of this technology to stay around for a minimum of four years.

Once we can stop comparing humans to artificial intelligence, Luis believes that we will see great advancements in what AI can do. He believes that AI has the power to work alongside humans to unlock knowledge and tasks that we werent previously able to do. The point when this happens, he doesnt believe is that far away. We are getting closer to it every day.

Many of Luiss ideas are contrary to popular beliefs by many people who are interested in the world of artificial intelligence. At the same time, these ideas that he presents are presented in a very logical manner and are very thought-provoking. The only way that we will be able to see what is right or where his ideas go is time.

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This AI Researcher Thinks We Have It All Wrong - Forbes

Microsoft has announced a new application, Dynamics 365 Project Operations, as well as additional AI-driven features for its Dynamics 365 range.

If you are averse to buzzwords, look away now. Microsoft Business Applications President James Phillips announced the new features in a post which promises AI-driven insights, a holistic 360-degree view of a customer, personalized customer experiences across every touchpoint, and real-time actionable insights.

Dynamics 365 is Microsofts cloud-based suite of business applications covering sales, marketing, customer service, field service, human resources, finance, supply chain management and more. There are even mixed reality offerings for product visualisation and remote assistance.

Dynamics is a growing business for Microsoft, thanks in part to integration with Office 365, even though some of the applications are quirky and awkward to use in places. Licensing is complex too and can be expensive.

Keeping up with what is new is a challenge. If you have a few hours to spare, you could read the 546-page 2019 Release Wave 2 [PDF] document, for features which have mostly been delivered, or the 405-page 2020 Release Wave 1 [PDF], about what is coming from April to September this year.

Many of the new features are small tweaks, but the company is also putting its energy into connecting data, both from internal business sources and from third parties, to drive AI analytics.

The updated Dynamics 365 Customer Insights includes data sources such as demographics and interests, firmographics, market trends, and product and service usage data, says Phillips. AI is also used in new forecasting features in Dynamics 365 Sales and in Dynamics 365 Finance Insights, coming in preview in May.

Dynamics 365 Project Operations ... Click to enlarge

The company is also introducing a new application, Dynamics 365 Business Operations, with general availability promised for October 1 2020. This looks like a business-oriented take on project management, with the ability to generate quotes, track progress, allocate resources, and generate invoices.

Microsoft already offers project management through its Project products, though this is part of Office rather than Dynamics. What can you do with Project Operations that you could not do before with a combination of Project and Dynamics 365?

There is not a lot of detail in the overview, but rest assured that it has AI-powered business insights and seamless interoperability with Microsoft Teams, so it must be great, right? More will no doubt be revealed at the May Business Applications Summit in Dallas, Texas.

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Buzzwords ahoy as Microsoft tears the wraps off machine-learning enhancements, new application for Dynamics 365 - The Register