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According to a joint study between Replicant and Demand Metric, 95% of contact centers across the globe have implemented automation as a part of their services, or plan to within the next year.

Automation has become an essential part of contact centers ever since the voice answering machine entered the fold (and probably took a few hundred people out of their jobs in the process). Naturally, of course, the human element still needs to be a part of such centers because customer queries rarely ever fit a singular mold that AI can attend to. However, there is still a lot that can be automated and continually is by such services. Greeting and holding messages dont need a separate branch of individuals when they can be left up to AI. Redirect numbers on phone lines can be directed by pre-recorded messages instead of a real person waiting to fill in each individual. With contact centers having evolved from landlines to involving all forms of communication including social media as a whole, theres a lot of room that can be made for automation, and everyones eager to save themselves a few bucks here and there by doing so.

Replicant is a firm that exclusively deals in contact center automation, and I love its Blade Runner-inspired name. There are a lot of fun layers there, but I digress; the firm conducted a study with marketing guru Demand Metric to conduct research, consisting of over 300 contact center leaders, on just how prevalent automation is within the contact center industry. An easier question would have been something along the lines of how prevalent is the opposite?. It does warrant mentioning that automation isnt just a desire to reduce production costs (even if I suspect that this ranks very high), but also a necessity that arises out of the need for effective customer service. The actual figures reported by this study reveal that 77% of respondents had customer care as a top priority, and 60% reported workforce concerns as also being a major concern. No one in the digital age likes to wait for long hours on telephones or message platforms. The goal is an efficient, quick call where work gets done and no ones waiting for any longer than necessary.

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A Study Reveals That 95% Of The Worlds Contact Centers Will Be Automated By Next Year - Digital Information World

RALEIGH EDJX, an edge computing platform, is one of the Triangles most promising startups. But in recent months, its undergone a major shakeup. Two of its original founders, John Cowan, then its chief executive officer, and James Thomason, its former chief technology officer, left the company in March due to creative and strategic differences of opinion with its board.

Since then,EDJX (pronounced Edge-X) has replaced Cowan with Benjamin Thomas, a former general partner with DC-based Novington Capital. It has also added $3 million to its coffers led by Intersouth Partners, bringing its total raised to date to $15 million.

Global edge computing is expected to hit $17.8 billion by 2026. The word edge, in the context of computers, means literal geographic distribution. Edge computing is computing thats done at or near the source of the data, instead of relying on the centralized public cloud at one of a dozen data centers to do all the work.

WRAL TechWires Chantal Allam had the chance to catch up with Thomas to discuss the companys recent developments. Heres what he had to say:

EDJXs technological foundation is sound and cutting edge; the original vision of the founders was spot on. We have built architecture from scratch explicitly for the edge. In fact, our founding chief technology officer, Delano Seymour, who was EDJXs original chief technology officer, has remained and is doing a super job. I feel lucky to have become CEO at such a critical time in the companys growth. Our focus now is commercialization of our products and services.

Right now, were onboarding developers to join us to build and run applications in fact, more are joining each week. EDJX does not require server management or the maintenance of underlying infrastructure. Businesses can onboard to our serverless EDJX Platform to start building their apps. Were at the cusp of a growth spurt, and I am excited for the companys future.

I have a track record of identifying opportunities early in various industries, jumping in as senior leadership, and creating meaningful results. I have done this in veterinary medicine and the travel industry. Ive also made a number of other active investments in technology and financial services.

My career started as an engineer at NASA/Lockheed Martin and later as a business analyst at Accenture, so I am very comfortable in the tech domain. I have also personally managed offshore teams and built over 100 software applications. An engineer by training, I completed my bachelors in Mechanical Engineering at Tulane University and a masters in Management from Stanford University.

When I learned about EDJX and the potential to lead the next wave of computing, I made an investment and joined as CEO. I started in a consulting capacity in April, and officially joined in July. The team is terrific, passionate, experienced, and motivated. Also, taking a business from concept to reality is invigorating for me as a serial entrepreneur.

Shakeup: Raleigh edge-computing startup EDJX founders out; new CEO; $3M cash infusion

Were so fortunate to have friends, close associates and believers in our technological vision. Intersouth Partners led this round, and they have been great partners. This latest raise is recognition of the groundbreaking work were doing, EDJX is gaining market momentum and accelerating the adoption of serverless edge computing, and the need to forge ahead to power next generation architecture for the edge.

As with the launch of any new platform, it takes substantial capital to gain broad traction. Were raising funds to keep driving our positive momentum, to keep innovating, building and acquiring customers who require compute located close to where they are.

We have an unfailing belief in EDJXs technology and use cases. Were not a $1 billion company, but we believe we have the pieces in place to become that, just not within that 12-18 month time frame. Our momentum is growing, and as I mentioned we are adding new users each week.

EDJX opened its global serverless platform for developers in July. Tell us about EDJXs decision to pursue this vertical, and the Smash Your Servers! campaign.

We see Smash Your Servers as encouragement for developers to build from scratch for the edge. EDJX brings compute, storage and sensor hosting services close to the developer where they can build and run applications without the need to manage servers or maintain underlying infrastructure. EDJX services include a serverless computing environment for applications currently built with C++ or Rust. More languages will be added soon.

There are a number of serverless platforms out there, but most of them are built using centralized architecture, using traditional cloud tools designed for cozy, protected data centers. A lot of the developers of these platforms just assume centralized is the answer and its what they know. The edge is a messy place, and you have to leave the data center to discover the edge.

In the future where you have hundreds of billions of devices, compute and storage will need to move out to the edge. The sheer amount of data and processing will require hyper-local compute and storage to process the data generated. The cloud wont be able to keep up, and micro-data centers at the far edge will be necessary.

This is where EDJX comes in with our operating system. At EDJX, we believe weve solved the problem with proprietary, decentralized architecture; a self-healing mesh network that is able to live on the edge; that allows enterprises to quickly and efficiently deploy to the edge at lower cost and complexity. Also, developers can connect their sensors directly to our EdjBlocks for virtual real time signal processing, something that you cant do, or would not want to do, in a data center.

For EDJX, our involvement in the PINN initiative has provided great exposure to the possibilities of the first unified open standard to support 5G wireless, edge computing, radar, lidar, enhanced GPS, and intelligent transportation systems. PINNs deliver a multitude of advanced edge sensors and computing capabilities.

We have been in close contact with many U.S. based vendors, who see our operating system as a vital component to their offering. These manufacturers recognize our multi-tenant edge mesh network is unique and critical to making it all work at the edge. Many of these deployments are part of public funding initiatives by the U.S. Department of Transportation, and they take time to materialize. We hope to see some of these come to fruition in 2023 as these important initiatives get funded.

Cubic has been a great partner for us EDJX. Were working with Cubic on a number of initiatives.

We continue to see a great deal of flux as 5G continues to roll out. For one, our IOMT edge platform has significant implications for IoT and advanced AI solutions at the far edge of the network combining to form a transformational end-to-end IoT solution from base to battlefield, solving immediate challenges for the military and civilian first responders.

Were still working with the Autonomy Institute Alpha Lab at Camp Mabry where developers build, test, and deploy next generation Internet of Things solutions providing the blueprint for public safety, military, and civilian use cases. The work is ongoing.

EDJX is growing. At present, we have around 40 team members. Like most internet companies, our team is wherever we find the best talent. Of course, were headquartered right here in Raleigh, with several key people based here. Our chief financial officer is based in Raleigh. We also have significant investors in North Carolina. I am based in Washington D.C., an easy drive to Raleigh.

We are also proud to note that we employ people from all over the world. Were in the midst of onboarding a team of developers and expanding our employee role in this way. Were also looking to hire a developer evangelist ideally based in Research Triangle Park, and we are looking for additional sales executives at this time.

Our priority is to carefully listen to feedback from developers as we grow our base. Were also onboarding customers that have some exciting use cases, like sub 5 millisecond sensor response rate. To my knowledge, only EDJX can accomplish this.

We also plan to launch new features at upcoming conferences, including ITS World Congress, and Edge Computing World, where we will be running a hackathon with lots of cool prizes. We want to be the easy-button solution for the edge.

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Changing of the guard: Q&A with edge-computing startup EDJX's new CEO - WRAL TechWire

REDWOOD CITY, Calif., Sept. 7, 2022 /PRNewswire/ -- Delinea, a leading provider of privileged access management (PAM) solutions for seamless security, today announced the latest release of Server Suite, its privilege management solution for servers connecting to Microsoft Active Directory (AD). The expanded features include support for additional versions of major Linux distributions and Smart Card support for new Linux distributions, and strengthened Active Directory integration.

In a 2021 study, Enterprise Management Associates (EMA) indicated that 50% of businesses have experienced attacks on Active Directory within the past one to two years, and more than 40% reported those attacks were successful. According to a report by Varonis, 59% of financial services companies have more than 500 passwords that never expire and nearly 40% have more than 10,000 ghost users.

Strengthening centralized privilege authorization for Linux servers connecting to AD

The latest release of Server Suite resolves conflicts that occur when identities provided by AD are not consistent with existing local identities when managing access to a Linux server through Active Directory. This consistency improvement can break down potential roadblocks to ensure Just-in-Time privileged access to critical resources and maintain productivity. These new capabilities build on Delinea's legacy of leadership in providing identity consolidation and least privilege capabilities to *NIX platforms.

"Our team continues to develop features that increase our customers' security and meet their requirements to run heterogeneous server environments while using Active Directory as their enterprise directory service," said Phil Calvin, Chief Product Officer at Delinea. "Whether our customers are leveraging the largest or some of the newest Linux distributions, Server Suite will continue to help them ensure consolidated, consistent authentication and privilege management."

The latest release of Server Suite also:

Organizations can try the latest version of Server Suite for free at https://delinea.com/products/server-suite.

About Delinea

Delinea is a leading provider of privileged access management (PAM) solutions that make security seamless for the modern, hybrid enterprise. Our solutions empower organizations to secure critical data, devices, code, and cloud infrastructure to help reduce risk, ensure compliance, and simplify security. Delinea removes complexity and defines the boundaries of access for thousands of customers worldwide. Our customers range from small businesses to the world's largest financial institutions, intelligence agencies, and critical infrastructure companies. Learn more about Delinea on LinkedIn, Twitter, and YouTube.

Delinea Inc. (formerly Centrify Corporation) 2022. Delinea is a trademark of Delinea Inc. All other trademarks are property of their respective owners.

Contacts:Brad ShewmakeDelinea[emailprotected]+1-408-625-4191

John KreuzerLumina Communications[emailprotected]+1-408-963-6418

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Delinea Server Suite Increases Privileged Security for the Largest and Newest Linux Distributions and Improves Integration with Windows Active...