A new AI-driven system has created convincing fake victims in the form of multi-lingual chatbots who waste the time of scam callers, in a quest to put a dent in the estimated $55 billion people lose each year to thieves.
Keep talking: the new platform uses voice clones to keep scammers on the line in fake conversations with AI chatbots.
Named Apate, after the Greek goddess of deception, the system will scam the scammers, using convincing voice clones to conduct conversations with real scammers.
Phone scams are run by organised crime groups and currently only a tiny fraction of the criminals are caught, and the money is rarely recovered, says Professor Dali Kaafar, Executive Director of Macquarie Universitys Cyber Security Hub.
The idea came to Professor Kaafar while having lunch with his family, when a scammer called. He put on an entertaining pretence, keeping his kids laughing - and keeping the scammer on the line for 40 minutes.
I realised that, while I had wasted the scammers time so they couldnt get to vulnerable people, which was the point - that was also 40 minutes of my own life I wouldnt get back, Professor Dali says.
Then I started thinking about how we could automate the whole process, and use Natural Language Processing to develop a computerised chatbot that could have a believeable conversation with the scammer, he says.
Professor Kaafar says his team now has patents pending for this highly-effective technology.
We are excited about the potential for this new technology to actively break the scam-calling business model and make it unprofitable, he says.
The hugely lucrative global phone scam trade is growing each year, and the ACCC estimates Australians lost over 3.1 billion to scammers in 2022.
Professor Kaafar says despite telecommunications providers blocking well over half a billion scam calls since 2020, Australians are still flooded with these calls and the tiny fraction that get through can wreak havoc on victims.
Phone scams are on the rise globally for a few reasons, he says.
Disruptors: Cyber security innovators Michal Kepkowski, Ian Wood, Nardine Basta and Professor Dali Kaafar have developed new voice technology bots designed to stop scammers stealing money from victims all over the world.
Technology like voice-over-internet protocol (VOIP) makes it easy and cheap for cyber-criminals to mask their location, pretending to call from any number.
Meanwhile on the technology front, it is hard and expensive to update the telecommunications infrastructure and protocols to improve authentication of the calls.
Financially, it's a high-gain, low-cost ratio for scammers, the practice is very lucrative and a relatively low-risk criminal activity - and it's pretty hard for victims to recover this money.
Partnering with communications providers will be the key to making this new technology really effective.
These conditions attract growing numbers of scammers who specialise in playing on human emotions and fears.
"The business model of scammers relies on making a large profit from a small number of victims; only a small percentage of the thousands of calls they make each week are successful, says Professor Kaafar.
Our model ties them up, wastes their time and reduces the number of successful scams, he says. We can disrupt their business model and make it much harder for them to make money."
The team from the Macquarie University Cyber Security Hub began by analysing scam phone calls and pinpointing the social engineering techniques scammers use on their victims, using machine learning techniques and natural language processing to identify typical scam scripts'.
They then trained chatbots on a dataset of real-world scam conversations from recordings of scam calls to transcripts of scam emails, and chat logs from social media platforms so the bot can generate its own conversations resembling those of real-world scam calls.
Professor Kaafar says advances in Natural Language Processing (NLP) and AI human voice cloning have allowed them to develop AI agents that are capable of fluent speech, and can adopt a particular persona and stay on track in a conversation, being convincingly consistent in their responses.
The conversational AI bots we have developed can fool scammers into thinking they are talking to viable scam victims, so they spend time attempting to scam the bots, Professor Kaafar says.
These bots can be trained in any language or accent and because phone scams are a global challenge, this technology can be deployed anywhere in the world.
The team is now trialling the chat bots on live scam calls, redirecting calls intended for victims to their testing prototype, an always-on honeypot with a wide range of personas.
Keep talking: Professor Dali Kaafar, pictured, and the cyber security team hope their new scam-fighting bots will keep scammers on the line for up to 40 minutes and also help identify the latest phone scams so banks can warn customers.
Weve put these dirty numbers all around the internet, getting them into some spam apps, or publishing them on webpages and so on, to make them more likely to receive scam calls," Professor Kaafar says.
We found the bots react pretty nicely to some tricky situations that we were not expecting to get away with, with scammers asking for information that we didnt train the bots for but the bots are adapting, and coming up with very believeable responses.
"The bots are continually learning how to drag the calls out to meet their primary objective: keeping scammers on the line longer. "
The current deployment of Apate bots are already averaging five minutes, and the aim is to get them to 40 minutes.
The scam-fighting bots also contribute to threat intelligence timely information that is gathered about current phone scams and their targets; this helps organisations such as major banks, retailers and government bodies warn customers.
Professor Kaafar says the team is in conversation with a number of telecommunications providers and says they are open to a number of commercial partnerships.
Partnering with communications providers will be the key to making this really effective, Professor Kaafar says.
We see this as having huge potential globally; if we can redirect many of those spam calls that providers are currently blocking, and send the scammers to Apate bots, tying up their time as much as we can, the whole industry will no longer be viable.
"I suggest the ultimate meta-scenario might see scammers adopting AI themselves, training their own scam chatbots which are then diverted into speaking to chatbots owned by the telecommunications providers.
If scam chatbots end up talking to scam-defending chatbots instead of stealing money from real people Id take that as a big win!
Apate is partially funded by the National Intelligence Office under theNational Intelligence and Security Discovery Research Grants program.
Professor Dali Kaafar is theExecutive Director of Macquarie Universitys Cyber Security Hub in the Faculty of Science and Engineering, Macquarie University.
See original here:
Scamming the scammers: New AI fake victims to disrupt criminal ... - Macquarie University
- Google researchers have cracked a key internet security tool - Recode [Last Updated On: February 26th, 2017] [Originally Added On: February 26th, 2017]
- Letter: Internet security is in jeopardy - INFORUM [Last Updated On: February 26th, 2017] [Originally Added On: February 26th, 2017]
- New internet security device launched to safeguard schools against child abuse - Phys.Org [Last Updated On: February 26th, 2017] [Originally Added On: February 26th, 2017]
- Everything You Need to Know About Cloudbleed, the Latest Internet Security Disaster - Gizmodo [Last Updated On: February 26th, 2017] [Originally Added On: February 26th, 2017]
- Data from internet-connected teddy bears held ransom, security expert says - Fox News [Last Updated On: February 28th, 2017] [Originally Added On: February 28th, 2017]
- Emsisoft Internet Security 2017.2.0.7219 - TechCentral.ie [Last Updated On: February 28th, 2017] [Originally Added On: February 28th, 2017]
- What you need to know about 'Cloudbleed,' the latest internet security bug - Globalnews.ca [Last Updated On: February 28th, 2017] [Originally Added On: February 28th, 2017]
- Google cracks longtime pillar of internet security - MarketWatch [Last Updated On: February 28th, 2017] [Originally Added On: February 28th, 2017]
- BullGuard | Internet Security and Antivirus protection ... [Last Updated On: March 2nd, 2017] [Originally Added On: March 2nd, 2017]
- Internet Storm Center - SANS Internet Storm Center [Last Updated On: March 2nd, 2017] [Originally Added On: March 2nd, 2017]
- Internet-connected 'smart' devices are dunces about security - ABC News [Last Updated On: March 11th, 2017] [Originally Added On: March 11th, 2017]
- Derry internet security expert warns that advanced internet technology 'a risk to us all' - Derry Now [Last Updated On: March 11th, 2017] [Originally Added On: March 11th, 2017]
- Firewall Test, Web Tools and Free Internet Security Audit ... [Last Updated On: March 11th, 2017] [Originally Added On: March 11th, 2017]
- Internet security in the spotlight: How is the internet safer today than it was 20 years ago? - Mobile Business Insights (blog) [Last Updated On: March 11th, 2017] [Originally Added On: March 11th, 2017]
- Jim Mullen: Unsocial internet security | Columnists | auburnpub.com - Auburn Citizen [Last Updated On: March 11th, 2017] [Originally Added On: March 11th, 2017]
- Internet security company launches a perfume line to promote cybersecurity - Mashable [Last Updated On: March 12th, 2017] [Originally Added On: March 12th, 2017]
- Internet security - Wikipedia [Last Updated On: March 12th, 2017] [Originally Added On: March 12th, 2017]
- Are you undermining your web security by checking on it with the wrong tools? - The Register [Last Updated On: March 18th, 2017] [Originally Added On: March 18th, 2017]
- Bruce Schneier on New Security Threats from the Internet of Things - Linux.com (blog) [Last Updated On: March 18th, 2017] [Originally Added On: March 18th, 2017]
- Carpe Diem: home internet security - KFOX El Paso [Last Updated On: March 18th, 2017] [Originally Added On: March 18th, 2017]
- Motivation Monday: home internet security - KFOX El Paso [Last Updated On: March 18th, 2017] [Originally Added On: March 18th, 2017]
- Medical records of 26m patients at risk because of GP surgeries' failing internet security - The Sun [Last Updated On: March 18th, 2017] [Originally Added On: March 18th, 2017]
- Free Internet Security | Why Comodo Internet Security Suite ... [Last Updated On: March 18th, 2017] [Originally Added On: March 18th, 2017]
- Internet Security Software | Trend Micro USA [Last Updated On: March 18th, 2017] [Originally Added On: March 18th, 2017]
- Fix crap Internet of Things security, booms Internet daddy Cerf - The Register [Last Updated On: March 21st, 2017] [Originally Added On: March 21st, 2017]
- Internet of Things security: What happens when every device is smart and you don't even know it? - ZDNet [Last Updated On: March 21st, 2017] [Originally Added On: March 21st, 2017]
- CUJO is cuter than Wall-E, and it's the only internet security device you'll ever need - Yahoo News [Last Updated On: March 21st, 2017] [Originally Added On: March 21st, 2017]
- The Senate just voted to undo landmark rules covering your Internet privacy - Washington Post [Last Updated On: March 25th, 2017] [Originally Added On: March 25th, 2017]
- What the Cloudbleed disaster says about the state of internet security - Information Age [Last Updated On: March 25th, 2017] [Originally Added On: March 25th, 2017]
- Google Has Declared Symantec Harmful To Internet Security - UPROXX [Last Updated On: March 25th, 2017] [Originally Added On: March 25th, 2017]
- Internet Security Analysts: North Korea Is Planning a Global Bank Heist - Breitbart News [Last Updated On: March 28th, 2017] [Originally Added On: March 28th, 2017]
- Internet Security Firm Confirms WikiLeaks 'Vault 7' At Least 40 Cyberattacks Tied to the CIA - The Ring of Fire Network [Last Updated On: April 14th, 2017] [Originally Added On: April 14th, 2017]
- Homeland Security warns of 'BrickerBot' malware that destroys unsecured internet-connected devices - ZDNet [Last Updated On: April 20th, 2017] [Originally Added On: April 20th, 2017]
- A Global Industry First: Industrial Internet Consortium and Plattform Industrie 4.0 to Host Joint IIoT Security ... - Business Wire (press release) [Last Updated On: April 20th, 2017] [Originally Added On: April 20th, 2017]
- Mucheru urges private sector to boost investment in internet security - The Standard (press release) [Last Updated On: April 25th, 2017] [Originally Added On: April 25th, 2017]
- Cloudflare debuts a security solution for IoT - TechCrunch [Last Updated On: April 28th, 2017] [Originally Added On: April 28th, 2017]
- Russian-controlled telecom hijacks financial services' Internet traffic - Ars Technica [Last Updated On: April 28th, 2017] [Originally Added On: April 28th, 2017]
- Avira Internet Security Suite v15.0.26 - TechCentral.ie [Last Updated On: April 28th, 2017] [Originally Added On: April 28th, 2017]
- NSA To Limit Some Collection Of Internet Communication - NPR [Last Updated On: April 29th, 2017] [Originally Added On: April 29th, 2017]
- Report Indicates '10 Concerts' Facebook Trend Could Compromise Your Internet Security - Complex [Last Updated On: April 29th, 2017] [Originally Added On: April 29th, 2017]
- "Improving the World" through Internet Security: Chatting with David Gorodyansky, CEO of AnchorFree - Huffington Post [Last Updated On: May 3rd, 2017] [Originally Added On: May 3rd, 2017]
- Don't Fall For This Tech Support Scam Targeting PC Users - KTLA [Last Updated On: May 3rd, 2017] [Originally Added On: May 3rd, 2017]
- Yikes! Antivirus Software Fails Basic Security Tests - Tom's Guide [Last Updated On: May 3rd, 2017] [Originally Added On: May 3rd, 2017]
- Watch Hackers Sabotage an Industrial Robot Arm - WIRED [Last Updated On: May 3rd, 2017] [Originally Added On: May 3rd, 2017]
- Decoding Internet Security: Spear phishing - Washington Post [Last Updated On: May 5th, 2017] [Originally Added On: May 5th, 2017]
- From the Desk of Jay Fallis: To internet vote, or not to internet vote - BarrieToday [Last Updated On: May 7th, 2017] [Originally Added On: May 7th, 2017]
- Crippling cyberattack continues to spread around the world - Los Angeles Times [Last Updated On: May 14th, 2017] [Originally Added On: May 14th, 2017]
- Cyber Security Experts: Russia Disproportionately Targeted by Malware - Voice of America [Last Updated On: May 14th, 2017] [Originally Added On: May 14th, 2017]
- The Latest: 29000 Chinese institutions hit by cyberattack - ABC News [Last Updated On: May 15th, 2017] [Originally Added On: May 15th, 2017]
- Cyberattack Aftershock Feared as US Warns of Its Complexity - New York Times [Last Updated On: May 15th, 2017] [Originally Added On: May 15th, 2017]
- This week's poll: Priorities for improving internet security - The Engineer [Last Updated On: May 18th, 2017] [Originally Added On: May 18th, 2017]
- Akamai Releases First Quarter 2017 State of the Internet / Security Report - PR Newswire (press release) [Last Updated On: May 18th, 2017] [Originally Added On: May 18th, 2017]
- Do Macs get viruses? - PC Advisor [Last Updated On: May 18th, 2017] [Originally Added On: May 18th, 2017]
- Massive Ransomware Attack Underscores Threats To Internet Security - Benzinga [Last Updated On: May 19th, 2017] [Originally Added On: May 19th, 2017]
- Security News This Week: Hoo-Boy, Mar-a-Lago's Internet Is Insecure - WIRED [Last Updated On: May 20th, 2017] [Originally Added On: May 20th, 2017]
- Internet security firm calls for law to compel information sharing to ... - The Star, Kenya [Last Updated On: May 22nd, 2017] [Originally Added On: May 22nd, 2017]
- Check It Out: No need to unplug after reading books on internet security - The Columbian [Last Updated On: May 22nd, 2017] [Originally Added On: May 22nd, 2017]
- How to beat security threats to 'internet of things' - BBC News - BBC News [Last Updated On: May 25th, 2017] [Originally Added On: May 25th, 2017]
- Best Mac antivirus 2017 - Macworld UK [Last Updated On: May 25th, 2017] [Originally Added On: May 25th, 2017]
- Avira, Kaspersky Top Windows 10 Antivirus Tests - Tom's Guide [Last Updated On: May 25th, 2017] [Originally Added On: May 25th, 2017]
- Paranoid about internet security? Here are the most secure OS options - The American Genius [Last Updated On: May 28th, 2017] [Originally Added On: May 28th, 2017]
- Blockchain Offers Hope for the Broken Internet - Fortune [Last Updated On: May 28th, 2017] [Originally Added On: May 28th, 2017]
- New uses for RFID and security for the internet of things - Phys.Org [Last Updated On: May 31st, 2017] [Originally Added On: May 31st, 2017]
- Security Best Practices for the Internet of Things - Web Host Industry Review [Last Updated On: May 31st, 2017] [Originally Added On: May 31st, 2017]
- Internet infrastructure security guidelines for Africa unveiled - Premium Times [Last Updated On: May 31st, 2017] [Originally Added On: May 31st, 2017]
- In addressing internet security issues, make sure to provide solutions - Minneapolis Star Tribune [Last Updated On: May 31st, 2017] [Originally Added On: May 31st, 2017]
- Whistic Partners with the Center for Internet Security to Extend the ... - PR Web (press release) [Last Updated On: June 1st, 2017] [Originally Added On: June 1st, 2017]
- Internet Security Alliance: NIST framework metrics should focus on threats - Inside Cybersecurity (subscription) [Last Updated On: June 1st, 2017] [Originally Added On: June 1st, 2017]
- China cyber-security law will keep citizens' data within the Great Firewall - The Register [Last Updated On: June 1st, 2017] [Originally Added On: June 1st, 2017]
- Cyber security: Africa gets Internet security guidelines - TheNewsGuru [Last Updated On: June 1st, 2017] [Originally Added On: June 1st, 2017]
- China to Implement Its First Law on Internet Security After Ransomware Attack - Sputnik International [Last Updated On: June 1st, 2017] [Originally Added On: June 1st, 2017]
- Decoding Internet Security: Ransomware - Washington Post [Last Updated On: June 1st, 2017] [Originally Added On: June 1st, 2017]
- Internet security upgrade on course - Business Daily (press release) (blog) [Last Updated On: June 1st, 2017] [Originally Added On: June 1st, 2017]
- What's the Safest Laptop For Internet Security? - HuffPost [Last Updated On: June 2nd, 2017] [Originally Added On: June 2nd, 2017]
- Every Day Is Internet Security Day - The Chief-Leader [Last Updated On: June 3rd, 2017] [Originally Added On: June 3rd, 2017]
- 5 Reasons why internet security is crucial in 2017 - Techworm [Last Updated On: June 3rd, 2017] [Originally Added On: June 3rd, 2017]
- Are Pop-Ups An Internet Security Threat? - Good Herald [Last Updated On: June 4th, 2017] [Originally Added On: June 4th, 2017]
- 3 Ways Software Programs Can Help With Internet Security in 2017 - Geek Snack [Last Updated On: June 7th, 2017] [Originally Added On: June 7th, 2017]
- Inside Social Security: Make every day your internet security day - Santa Ynez Valley News [Last Updated On: June 7th, 2017] [Originally Added On: June 7th, 2017]
- SOCIAL SECURITY: Every day is internet security day - Palm Beach Post [Last Updated On: June 7th, 2017] [Originally Added On: June 7th, 2017]