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Microsoft's own cloud storage solution, OneDrive, gives users an alternative option when it comes to keeping track of their various digital files (along with organizing and editing photos), but it has had its fair share of growing pains. And despite the myriad improvements made since its inception you could still find yourself running into an account freeze.

Having your account frozen typically means one of two things has happened: Either your account has been inactive for too long (approximately 90 days) or you've exceeded your current storage limit. Should you receive an email from Microsoft warning you of a freeze, don't panic the company has stated that your files will still be safe. Though you won't be able to upload anything else, edit any files, or sync your account across devices until you take steps to address the issue.And if you take too long (12 months) to deal with things Microsoft may end up deleting your OneDrive account (and files) entirely.

Fortunately it's a pretty simple process to fix either of these potential causes for a frozen account. You just need to have access to a device (smartphone, tablet, or computer) that you can use to log into your OneDrive account.

In the event that your freeze has been caused by inactivity, simply logging into your OneDrive account with the necessary name and password will let Microsoft know you're still around and using it, and will get rid of the freeze. If it's a storage space issue:

Be aware that it can take up to four hours for OneDrive to catch up to and process your changes and thus unlock your account so don't worry if it doesn't happen right away. Though if it takes longer than four hours you should reach out to Microsoft support.

See original here:
Why Your OneDrive Account Is Frozen (And How To Fix It) - SlashGear