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Dialing 911, Calling the Future: Security, network and cloud deliver next-gen public safety

Local public safety is getting a makeover for the future. The evolution from legacy technologies to next-generation 911 (NG911) services is underway. Its a move that will makeover a crucial segment of local public safety that has otherwise been unchanged for decades.

People are increasingly using smartphones and wireless devices to communicate during an emergency. For local agencies, this is creating a larger variety of important, potentially critical data that helps enable faster and more precise responses.

Thats where the need for a makeover comes in. Often, a localities aging equipment cannot fully support or benefit from the nuances of this lifesaving data.

When 911 first showed up, the system was easy to understand because it came from your landline. Today, its much more complex technologically, said Jim Carlson, senior director of public safety at Lumen. To provide more accurate locations, deliver visual aids, have the information on hand that the person being helped might be too scared or hurt to provide, a lot of tech must come together. A network, the call-handling system, software elements and appsso much more than a landline. Making it all just work together brings public safety solutions to a new level of help and care.

Most NG911 systems require several core components working in tandem to successfully deliver on this public safety evolution: an adaptive network, connected security, cloud call handing, and graphic information system (GIS) data.

A call to 911 could be the most important, stressful, hopeful call a person makes, said Carlson. With so much at stake, NG911 is not a nice-to-have. Its a call to the future. And the tech that delivers that call cant be built on the systems of yesterday.

Link:
Dialing 911, Calling the Future: Security, network and cloud deliver ... - Lumen Newsroom