Cloud Hosting

Artificial Intelligence (AI) is in the spotlight, and there are many eager to adopt such technology. For businesses that have incorporated or are seeking to incorporate AI into their processes, applicable legal restrictions and regulations are a consideration. Definitive AI-targeted laws are still developing, with government working groups evaluating how best to regulate such technology. In the meantime, the answer lies within existing statutory and regulatory frameworks.

When it comes to the use of AI in outbound calling, the Telephone Consumer Protection Act (TCPA) and its implementing regulations provide one such framework. The following are a few ways the TCPA may apply to the use of AI:

The foregoing is merely a nonexclusive list of the myriad ways AI could trigger additional compliance considerations and exposure in the context of telephone calls. Businesses seeking to adopt AI should consider the ways in which its use may trigger additional consumer protection obligations, impact the businesss existing compliance program and create additional exposure.

Read more:
Use of Artificial Intelligence in Calling Activity Presents TCPA ... - JD Supra