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Not much is known about the use of artificial intelligence (AI) in the business world, as it is a rapidly evolving technology. The most recent data collected by the government pertains to 2020, and since then, AI systems have grown dramatically.

According to the Census Bureaus Annual Business Survey, in 2020, the adoption of advanced computer-based technologies, including AI, was not common among US businesses. Approximately nine-in-ten businesses either did not use or were uncertain about their use of AI-related technologies such as natural language processing, machine learning, machine vision software, or augmented reality.

Only about 1% to 3% of businesses reported using or testing these technologies to supply goods or services, apart from touchscreens and kiosks for customer interaction.

However, the businesses that did utilize these technologies had a significant impact on the labor market. For example, firms utilizing robotics accounted for 20% of US employment, despite only 1% of firms using or testing this technology. Firms using machine learning, machine vision, or natural language processing accounted for about 11% to 16% of employment, while firms using touchscreens and kiosks affected 27% of the workforce.

These figures indicate that the adoption of advanced technologies, including AI, was primarily led by large businesses, and their decisions regarding the use of AI had a significant influence on employment rates.

Additional data from the 2019 Annual Business Survey revealed that 3% of firms were using AI and 2% were using robotics, lagging behind the use of other technologies such as specialized software, cloud computing, and dedicated equipment. However, firms employing AI or robotics represented approximately 13% and 15% of US employment, respectively.

Furthermore, AI usage was more prevalent in the information sector, professional, scientific, and technical services sector, and finance and insurance sector. These sectors were also found to have a higher share of workers most exposed to AI.

Overall, the use of AI in the business world is still evolving, with larger businesses leading the way in adoption.

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The Use of Artificial Intelligence in the Business World - Fagen wasanni