CHICAGO, March 5, 2012 /PRNewswire/ — SingleHop, Inc., a leading dedicated server and cloud hosting provider, announced the launch of its Customer Bill of Rights, a new type of Service Level Agreement (SLA). The company created the program by publicly posting its rigid internal timing standards on everything from hardware replacements to server deployment. Strict internal SLAs have always been a part of SingleHop’s infrastructure and are now the foundation of the Customer Bill of Rights, a unique program that offers clear and simple financial benefits to its customers.
“We know that setting the right expectations, and keeping our promises, are two of the major factors that drive customer satisfaction. With the Bill of Rights our customers always know exactly what to expect, how long it will take, and what happens if we under-deliver,” said Dan Ushman, Chief Marketing Officer.
Sample Features of the Customer Bill of Rights:
First Response to a Support Ticket
Updated Ticket Frequency
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