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We recognize and respect the importance of information security. This Internet Security Statement covers the measures that Great-West Life takes to help secure your personal information. Its subject to change without notice to you, as we remain always vigilant in protecting our systems and your information, so we recommend you regularly review GRS Access > About Us > Products & Services > Internet Security. This information is current as of Jan. 1, 2016.

If upon investigation, it was determined that a loss to an account was a result of a security incident that resulted from a failure of Great-West Lifes systems or infrastructure, Great-West Life will restore the account.

Should the loss be a result of a circumstance outside of Great-West Lifes control, each incident will be reviewed, investigated and decided upon based on its own merits.

There are a few steps Great-West Life requires to protect online accounts.

These steps include:

Encryption technology is designed to secure personal and confidential communications between your computer and Great-West Life servers, such that they are protected from being read by any third parties. This is achieved by scrambling communications so that they are unreadable by anyone other than Great-West Life or yourself. GRS Access supports 256-bit encryption and all previous modes (such as 128-bit encryption). You can verify that a Great-West Life website is encrypted by looking for the lock or key icon or other displayed indicators in your browser window, which is used by most browsers to indicate a secure connection.

Cookies are small items of data that websites store in your browser. These data files contain information the site can use to track and organize the pages you have visited, and to gather information. Some Great-West Life websites use cookie technology to measure site activity and tailor information to fit your personal interests. This helps us deliver a superior website experience that is fast, secure and personalized. Your account/personal and security information is never contained in these cookies.

GRS Access requires you to sign in using an Access ID and password. If your GRS Access session is idle for an extended period, you will be automatically logged out. This is to help protect your information from unintended access by a passerby or other people who use your computer.

Be cautious of email and websites purporting to represent a legitimate company and that ask you to provide confidential or financial information. Its not Great-West Lifes practice to ask you to provide or confirm your user ID or password, or other confidential or financial information over email, unless its in response to an inquiry initiated by you. If you receive such a request, or have any concern about the validity of an email from Great-West Life, a website purporting to be a Great-West Life website or our online security, please notify us immediately at 1-800-724-3402 or grsnet@gwl.ca. Please attach any suspicious email in its original form, or in the case of a website please include the URL (address of the website) in your notification.

For information on various types of email fraud, visit Public Safety Canadas website at http://www.getcybersafe.gc.ca/cnt/rsks/nln-ctvts/ml-en.aspx.

You can also contribute to the security of your information by following a few straightforward principles:

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Internet security Great-West Life - ssl.grsaccess.com